image for site

Impact of New Explore Configurations on Existing Reports

Find out how the new default configurations for Zendesk Explore reports affect existing reports and what options you have for customization.

How do the new Explore report configurations affect existing reports?

The new default configurations for Explore reports only apply to reports created after the update on November 22, 2023. Existing reports remain unchanged, so you won't see any automatic adjustments to your current data visualizations.

However, you still have the flexibility to modify the appearance of your existing reports using the Chart configuration menu, just as you did before. This ensures that you can maintain consistency in your reporting style or adopt the new configurations as you see fit.


More related questions

What are the new default configurations for Zendesk Explore reports?

Zendesk Explore has updated its default report configurations to enhance usability and accessibility. The changes include darker font colors for chart labels, axes, legends, and values, and transparent backgrounds for reports and chart axes. Column…

Why did Zendesk update the default configurations for Explore reports?

Zendesk updated the default configurations for Explore reports to better align with common use cases and accessibility standards. Previously, the default settings were not optimized for the most frequent reporting needs, which could lead to less…

What are the changes to chart appearance in Zendesk Explore?

The appearance of charts in Zendesk Explore has been updated to improve clarity and accessibility. Key changes include darker font colors for chart elements, transparent backgrounds for reports and chart axes, and default stacking for column and…

Can I customize the new default configurations in Zendesk Explore?

Yes, you can still customize the new default configurations in Zendesk Explore. While the updates provide a more optimized starting point for new reports, you have the flexibility to adjust the look and feel of your reports using the Chart…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites