Impact of Incorrect External IDs on Zendesk Linking
Can incorrect external IDs affect organization linking in Zendesk?
Yes, incorrect external IDs can lead to issues when linking end-users to organizations in Zendesk. If the organization external ID is incorrect, it may prevent the organization from populating correctly, causing data discrepancies.
It's important to ensure that both user and organization profiles have the correct external IDs set to avoid such issues.
More related questions
How can I set a user's external ID in Zendesk?
You can set a user's external ID in Zendesk using a few different methods. The external ID can be assigned during a bulk user import, through the API, or via Single Sign-On (SSO). Each method allows you to integrate external identifiers into your…
Where can I find a user's external ID in Zendesk?
Once a user's external ID is set, you can find it on their profile page. It's located in the bottom left corner, along with the last login metadata. This makes it easy to verify and manage user identities within your Zendesk account. Remember,…
Why aren't external IDs associated with users by default in Zendesk?
External IDs are not associated with users by default in Zendesk because they are meant to be a customizable identifier that you can set according to your organization's needs. This allows you to integrate Zendesk with other systems and maintain…
Why can't external IDs be relayed via JWT authentication in Zendesk?
External IDs are not relayed via JWT authentication in Zendesk because JWT is primarily used for securely transmitting information between parties as a JSON object. While JWT can include user information, external IDs are typically managed…
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