Finding a User's External ID in Zendesk
Where can I find a user's external ID in Zendesk?
Once a user's external ID is set, you can find it on their profile page. It's located in the bottom left corner, along with the last login metadata. This makes it easy to verify and manage user identities within your Zendesk account.
Remember, external IDs are not automatically associated with users. You need to set them up to view this data on end-user profiles.
More related questions
How can I set a user's external ID in Zendesk?
You can set a user's external ID in Zendesk using a few different methods. The external ID can be assigned during a bulk user import, through the API, or via Single Sign-On (SSO). Each method allows you to integrate external identifiers into your…
Why aren't external IDs associated with users by default in Zendesk?
External IDs are not associated with users by default in Zendesk because they are meant to be a customizable identifier that you can set according to your organization's needs. This allows you to integrate Zendesk with other systems and maintain…
Can incorrect external IDs affect organization linking in Zendesk?
Yes, incorrect external IDs can lead to issues when linking end-users to organizations in Zendesk. If the organization external ID is incorrect, it may prevent the organization from populating correctly, causing data discrepancies. It's important…
Why can't external IDs be relayed via JWT authentication in Zendesk?
External IDs are not relayed via JWT authentication in Zendesk because JWT is primarily used for securely transmitting information between parties as a JSON object. While JWT can include user information, external IDs are typically managed…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
