The rollout of custom translations affects your Zendesk setup by providing you with more control over multilingual bot interactions. If you use AI agents on messaging channels in multiple languages, you can now preview and customize translations to ensure they meet your brand's standards.
This feature enhances your ability to deliver consistent and culturally appropriate customer service across different languages, potentially improving customer satisfaction and engagement.
Custom translations for Zendesk AI agents allow admins to control bot message content in non-default languages. This feature lets you override automatic translations, ensuring that your bot communicates in a way that aligns with your brand's tone…
You can preview bot conversations in any configured language using the Test bot feature. This preview includes both custom translations and automatically translated content, allowing you to see exactly how your bot will interact with users in…
Using custom translations for your AI agents allows you to maintain control over the quality and tone of your bot's communication in non-default languages. This is crucial when automatic translations do not meet your brand's standards or when…
To start using custom translations in Zendesk, no specific action is required from your side. However, it's encouraged to explore these new capabilities and provide feedback on your experience. This will help Zendesk improve the feature and tailor…