Custom Translations for Zendesk AI Agents Explained
What are custom translations for Zendesk AI agents?
Custom translations for Zendesk AI agents allow admins to control bot message content in non-default languages. This feature lets you override automatic translations, ensuring that your bot communicates in a way that aligns with your brand's tone and style. For instance, if your bot's default language is English and it automatically translates to French, you can customize translations to prevent product names from being translated or to use informal language like 'tu' instead of 'vous'.
This new capability is particularly useful for businesses that operate in multiple languages, as it allows for more precise and culturally appropriate communication with customers.Learn more.
More related questions
How can I preview bot conversations in different languages?
You can preview bot conversations in any configured language using the Test bot feature. This preview includes both custom translations and automatically translated content, allowing you to see exactly how your bot will interact with users in…
Why should I use custom translations for my AI agents?
Using custom translations for your AI agents allows you to maintain control over the quality and tone of your bot's communication in non-default languages. This is crucial when automatic translations do not meet your brand's standards or when…
What should I do to start using custom translations in Zendesk?
To start using custom translations in Zendesk, no specific action is required from your side. However, it's encouraged to explore these new capabilities and provide feedback on your experience. This will help Zendesk improve the feature and tailor…
How does the rollout of custom translations affect my Zendesk setup?
The rollout of custom translations affects your Zendesk setup by providing you with more control over multilingual bot interactions. If you use AI agents on messaging channels in multiple languages, you can now preview and customize translations to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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