Impact of Complex Views on Zendesk Performance
How do complex views impact performance in Zendesk?
Complex views can significantly impact performance in Zendesk, especially if they contain thousands of tickets and are accessed frequently by many agents. The first time a complex view is opened each day, it will take the longest to load unless the cache is cleared. To minimize performance issues, try to simplify your views and reduce the number of tickets and conditions involved.
More related questions
How can I optimize views in Zendesk Support for better performance?
To optimize views in Zendesk Support, focus on simplifying your view conditions. Avoid checking several text fields, looking for null values, and using broadly exclusionary conditions like "NOT" statements. Instead, use specific, inclusive…
What should I do if I need to handle a large volume of tickets in Zendesk?
If you're dealing with a large volume of tickets, consider exporting them to an external data warehouse. This is especially useful for tasks like generating year-end reports with hundreds of thousands of tickets. By managing large data sets outside…
How does pagination affect view performance in Zendesk?
Pagination can impact view performance in Zendesk by breaking results into separate pages of 30 tickets each. This can lead to noticeable performance issues, especially if there are many tickets, multiple agents accessing the view simultaneously,…
What is the 'query stopper' in Zendesk, and how does it affect views?
The 'query stopper' is a mechanism in Zendesk that prevents extremely large views from loading due to the processing power required. This can occur if a view involves complex ticket calculations or returns a huge volume of tickets, or if it's…
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