Impact of Changing Default Currency in Zendesk Sell
How does changing the default currency affect existing deals in Zendesk Sell?
Changing the default currency in Zendesk Sell affects both closed and active deals. Closed deals are recalculated using their deal closing date exchange rate, while active deals with non-default currency are recalculated using the current exchange rate. This ensures that all deal values remain accurate and consistent with the new default currency.
More related questions
How do I set a default currency in Zendesk Sell?
In Zendesk Sell, you can set a default currency for your account, which will be used for all deals unless specified otherwise. To change your default currency, navigate to your Sell account settings. Once changed, all closed deals will be…
Can I use multiple currencies in a single deal in Zendesk Sell?
While each deal in Zendesk Sell can have its own currency, you cannot use multiple currencies within a single deal. Each deal is assigned a specific currency, and all reports for that deal are shown in the default currency for that deal. The system…
What currencies are available in Zendesk Sell?
Zendesk Sell supports most currencies for your deals. You can set the default currency for each deal by navigating to Deals > Edit deal. If you need specific information about the currencies available, it's best to contact your Zendesk support…
How are exchange rates handled in Zendesk Sell?
Exchange rates in Zendesk Sell are sourced from https://openexchangerates.org/. When you have deals in different currencies, they are sorted by deal value using the default currency, with recalculations made as needed. This ensures that all…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
