image for site

Identifying Outdated Custom Datasets in Zendesk

Discover how Zendesk notifies you when your custom dataset needs replacing due to updates.

How will I know if my custom dataset in Zendesk needs replacing?

If your custom dataset in Zendesk needs replacing due to a major update, you will be notified with a banner on your dataset. This banner serves as an alert that your dataset is out of date and requires replacement. Keeping an eye out for such notifications ensures that your datasets remain current and functional.


More related questions

Do custom datasets in Zendesk receive updates like default datasets?

Yes, custom datasets in Zendesk receive updates on the same interval as default datasets. This means that any updates applied to default datasets will also be applied to your custom datasets at the same time. However, if there is a major update…

What happens if a major update affects my custom dataset in Zendesk?

In the event of a major update that affects your custom dataset in Zendesk, a banner will appear on your dataset. This banner indicates that the dataset is out of date and needs to be replaced. It's important to address these notifications promptly…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites