Identifying Callers with Zendesk Talk Digital Lines
Can I identify callers using Zendesk Talk digital lines?
Currently, there is no direct way to identify callers using Zendesk Talk digital lines.
Unlike chat interactions, where tags can be used to identify the source, digital lines do not support this feature. However, a workaround is to designate a specific brand for your digital lines and embed the widget of that brand on a specific URL. This way, you can have some level of identification based on the brand and URL used.
More related questions
How do I add a Talk digital line in Zendesk?
Adding a Talk digital line in Zendesk is a straightforward process. To get started, navigate to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. On the Talk settings page, click the Lines tab where you can…
Can I edit or delete a Talk digital line after creating it?
Yes, you can edit or delete a Talk digital line after it has been created. To edit a digital line, go to the Admin Center, click Channels in the sidebar, then select Talk and email > Talk. Find the digital line you want to edit, click the gear icon…
What are the costs associated with using a Talk digital line?
There are no costs associated with the digital line itself, but there are costs for call usage. While the digital line is free, you will incur charges for call usage, especially for outbound calls. It's important to note that a standard Talk number…
How can I configure a call button for a Talk digital line?
Once your digital line is set up, you can configure a call button for your mobile app or Web Widget (Classic). To do this, you'll need to follow specific instructions for either your mobile app or the Web Widget (Classic). This involves integrating…
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