How to Add a Talk Digital Line in Zendesk
How do I add a Talk digital line in Zendesk?
Adding a Talk digital line in Zendesk is a straightforward process.
To get started, navigate to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. On the Talk settings page, click the Lines tab where you can review existing phone numbers and digital lines. To add a new line, click Add Line > Add digital line. You'll need to configure settings such as a unique nickname for the digital line, which helps in identifying it in reports and integrations. Once you've configured the necessary settings, click Save to complete the setup. For more detailed instructions, you can refer to the originalZendesk help article.
More related questions
Can I edit or delete a Talk digital line after creating it?
Yes, you can edit or delete a Talk digital line after it has been created. To edit a digital line, go to the Admin Center, click Channels in the sidebar, then select Talk and email > Talk. Find the digital line you want to edit, click the gear icon…
What are the costs associated with using a Talk digital line?
There are no costs associated with the digital line itself, but there are costs for call usage. While the digital line is free, you will incur charges for call usage, especially for outbound calls. It's important to note that a standard Talk number…
How can I configure a call button for a Talk digital line?
Once your digital line is set up, you can configure a call button for your mobile app or Web Widget (Classic). To do this, you'll need to follow specific instructions for either your mobile app or the Web Widget (Classic). This involves integrating…
Can I identify callers using Zendesk Talk digital lines?
Currently, there is no direct way to identify callers using Zendesk Talk digital lines. Unlike chat interactions, where tags can be used to identify the source, digital lines do not support this feature. However, a workaround is to designate a…
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