Identify Zendesk Apps Interfering with Submissions
How can I identify if Zendesk apps are interfering with ticket submissions?
If you suspect that apps in your Zendesk account are interfering with ticket submissions, there's a simple way to check.
Add?noappsto the end of the ticket URL where the issue is occurring. For example,https://YOURSUBDOMAIN.zendesk.com/agent/tickets/12345?noapps. If the ticket update is successful with this addition, it indicates that one of the apps might be causing the problem. You can then disable the apps one by one to identify the specific app responsible. Once identified, contact the app's developer for further support. For more information, you can refer to theDebugging the Zendesk Apps framework (ZAF).
More related questions
How can I troubleshoot issues with submitting a ticket update in Zendesk?
If you're having trouble submitting a ticket update in Zendesk, there are several steps you can take to troubleshoot the issue. First, try opening Zendesk Support in an incognito or private browser window and attempt to submit your update. If this…
What should I do if browser extensions affect my Zendesk ticket updates?
Browser extensions can sometimes interfere with submitting ticket updates in Zendesk. To troubleshoot this, try disabling your browser extensions one by one to identify if any are causing the issue. Once you find the problematic extension, you can…
What should I do if none of the troubleshooting steps resolve my Zendesk ticket submission issue?
If you've tried all the troubleshooting steps and still can't submit a ticket update in Zendesk, it's time to contact Zendesk support. When reaching out, include a HAR file to help the support team investigate the issue more thoroughly. A HAR file…
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