Identify if You're Using Live Chat or Messaging in Zendesk
How can I tell if I'm using live chat or messaging in Zendesk?
To determine if you're using live chat or messaging in Zendesk, check your widget and settings location. If you have billing admin or owner access, you can view your plan settings to identify your plan type.
A Suite Team plan or higher allows you to use Agent Workspace with either live chat or messaging, while an older Chat Team plan provides access to the standard agent interface and live chat. For more details, visit theoriginal link.
More related questions
What is the difference between live chat in the standard agent interface and Agent Workspace?
Live chat in the standard agent interface allows agents to serve chats and set their online status from the Chat dashboard. You typically use the Web Widget (Classic) to embed chat on your website. In contrast, live chat in Agent Workspace moves…
How does messaging work in Zendesk's Agent Workspace?
Messaging in Zendesk's Agent Workspace requires enabling the Agent Workspace, where agents work in the Support interface. You set your status for messaging from the top of your interface. If omnichannel routing is enabled, routing happens…
Can I enable messaging only on Zendesk Help Center and not on my website?
If you have multiple brands set up in Zendesk, you can enable messaging on one brand and have the web widget enabled on another. However, if you're using a single brand with the same script on your website's HTML code, it's not possible to separate…
How do I check if I'm using the Web Widget or a different widget in Zendesk?
To check if you're using the Web Widget or a different widget in Zendesk, compare your widget's appearance to the images provided in the help documentation. If your widget doesn't match, you might be using the Web Widget with custom code or a…
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