How Zendesk Web Widget Chooses Display Language
Learn how the Zendesk Web Widget automatically selects the display language based on the user's browser settings.
How does the Zendesk Web Widget determine the language to display?
The Zendesk Web Widget automatically displays text in the language of the user's browser. If a user's browser is set to German, for example, the widget will appear in German. If the widget is embedded in a Help Center, it will use the Help Center's language setting.
For more details on language settings, you can refer to the articles: Displaying the widget in a different language and How do I change or set the language in the widget on my website?
More related questions
Can I manually set the language for the Zendesk Web Widget?
Yes, you can manually set the language for the Zendesk Web Widget using the 'setLocale' API. This allows you to override the default language setting based on the user's browser. To do this, you can include a script in your website's code that…
Why doesn't my custom pre-chat greeting translate automatically?
Custom pre-chat greetings in the Zendesk Web Widget do not automatically translate. To provide translations, you need to include them in the widget script using the prechatForm API. For example, you can specify different greetings for different…
What should I do if the Web Widget language doesn't match the browser language?
If the Web Widget language doesn't match the browser language, ensure that the browser's language settings are correctly configured. Additionally, check if the widget is embedded in a Help Center, as it might be using the Help Center's language…
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