How Zendesk Notifies Users About Feature Removal
How does Zendesk notify users about feature removal?
Zendesk ensures that users are well-informed about feature removals through multiple channels. They announce feature removals in their Knowledge Base, providing details on the removal process, important dates, and migration options. Additionally, in-product messages and system alerts are displayed to admins and agents, and transactional emails are sent to account owners and administrators. For larger accounts, personalized communication from account managers may also occur. For more details, visit theoriginal link.
More related questions
What information is included in Zendesk's feature removal announcements?
Zendesk's feature removal announcements are comprehensive and informative. They include a general announcement, important milestone dates, details on each phase of the deprecation, and how it impacts users. Additionally, they provide guidance on…
How does Zendesk use in-product messages for feature removal?
Zendesk uses in-product messages to alert admins about feature removals. These alerts are shown to all admins on affected accounts and are designed to ensure that no one misses the important information. If it's unclear who is affected, Zendesk…
What role do system alerts play in Zendesk's feature removal process?
System alerts in Zendesk serve as a constant reminder of upcoming feature removals. These small yellow warning bars are displayed within any product that has a removal date, visible to both agents and admins. They link to articles explaining the…
How does Zendesk use email communication for feature removal?
Zendesk employs transactional emails to communicate feature removals to all account owners and administrators. These emails are crucial for conveying important information, such as breaking changes, and are sent repeatedly until the removal date or…
What personalized communication does Zendesk offer for feature removal?
For accounts with an assigned Account Manager or Success Manager, Zendesk offers personalized communication regarding feature removals. This may include specific instructions via email, phone calls to assist with the upgrade process, or custom…
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