How Zendesk Integrates OpenAI in Services
How does Zendesk use OpenAI within its services?
Zendesk uses OpenAI to enhance certain features and functionalities within its services. OpenAI acts as a sub-processor, providing generative AI capabilities and AI agents. Importantly, Zendesk employs OpenAI's 'Zero Data Retention' model, ensuring that no data is stored by OpenAI after delivering the output. This integration is designed to improve user experience while maintaining data privacy.
For specific services like Zendesk QA (Klaus) and Ultimate, OpenAI is accessed through Microsoft Azure environments, ensuring that no data is processed directly by OpenAI. This setup allows Zendesk to leverage AI technology while adhering to strict data protection standards. For more details, you can visit theoriginal link.
More related questions
What is the 'Zero Data Retention' model used by Zendesk?
The 'Zero Data Retention' model means that OpenAI does not store any data after delivering the output. This model is used by Zendesk for current OpenAI-powered features to ensure that user data remains private and secure. By implementing this…
Can healthcare data be processed using OpenAI features in Zendesk?
Currently, OpenAI features available through Zendesk's Early Access Program (EAP) or Beta are not suitable for processing Protected Health Information (PHI). These features are not covered under Zendesk’s Advanced Compliance offering and should not…
What compliance requirements exist for using OpenAI in Zendesk?
Using OpenAI within Zendesk services requires compliance with OpenAI's usage policies. These policies include the requirement to disclose to users when they are interacting with an AI system. For instance, if you're using Generative AI for Bots,…
How can admins manage OpenAI features in Zendesk?
Admins can manage OpenAI features within Zendesk through the Admin Center. All features powered by OpenAI are clearly identified and can be enabled or disabled by an admin. This allows for flexibility and control over which AI functionalities are…
Are OpenAI outputs in Zendesk always accurate?
OpenAI outputs in Zendesk are computer-generated and may not always be accurate. Zendesk does not guarantee the accuracy of these outputs, as they are generated by AI systems rather than humans. Users should be aware of this limitation and consider…
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