Accuracy of OpenAI Outputs in Zendesk
Are OpenAI outputs in Zendesk always accurate?
OpenAI outputs in Zendesk are computer-generated and may not always be accurate. Zendesk does not guarantee the accuracy of these outputs, as they are generated by AI systems rather than humans.
Users should be aware of this limitation and consider verifying the information provided by AI outputs, especially in critical scenarios. This understanding helps in setting realistic expectations when using AI-powered features within Zendesk.
More related questions
How does Zendesk use OpenAI within its services?
Zendesk uses OpenAI to enhance certain features and functionalities within its services. OpenAI acts as a sub-processor, providing generative AI capabilities and AI agents. Importantly, Zendesk employs OpenAI's 'Zero Data Retention' model, ensuring…
What is the 'Zero Data Retention' model used by Zendesk?
The 'Zero Data Retention' model means that OpenAI does not store any data after delivering the output. This model is used by Zendesk for current OpenAI-powered features to ensure that user data remains private and secure. By implementing this…
Can healthcare data be processed using OpenAI features in Zendesk?
Currently, OpenAI features available through Zendesk's Early Access Program (EAP) or Beta are not suitable for processing Protected Health Information (PHI). These features are not covered under Zendesk’s Advanced Compliance offering and should not…
What compliance requirements exist for using OpenAI in Zendesk?
Using OpenAI within Zendesk services requires compliance with OpenAI's usage policies. These policies include the requirement to disclose to users when they are interacting with an AI system. For instance, if you're using Generative AI for Bots,…
How can admins manage OpenAI features in Zendesk?
Admins can manage OpenAI features within Zendesk through the Admin Center. All features powered by OpenAI are clearly identified and can be enabled or disabled by an admin. This allows for flexibility and control over which AI functionalities are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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