How to Set Up Feedback Surveys in Zendesk QA
How do I set up a feedback survey in Zendesk QA?
Setting up a feedback survey in Zendesk QA is straightforward. Start by clicking your profile in the bottom left corner, then select Settings. Open the Surveys page and click 'Create survey'. You can choose between two templates: CSAT (Customer Satisfaction Score) or CES (Customer Effort Score), or opt for a Custom survey to manually fill in the details. Regardless of your choice, you can edit your surveys later.Learn more.
More related questions
Can I customize the look of my Zendesk QA surveys?
Yes, you can customize the look of your Zendesk QA surveys. You can add your own logo and colors to ensure the survey aligns with your brand. Depending on your subscription plan, you can have multiple surveys with different branding to cater to…
How can I personalize the content of my Zendesk QA surveys?
Personalizing your Zendesk QA surveys is easy with personalization tokens. These tokens allow you to customize text fields such as the sender's name, email subject, and intro question. Simply click on the token while typing, and it will be…
What rating scales can I use in Zendesk QA surveys?
In Zendesk QA surveys, you can choose the rating scale that your customers will use to provide feedback. You can also create additional reasons for customers to select if they want to provide more detailed feedback. Moreover, you can customize or…
How do I configure the delivery of Zendesk QA surveys?
Configuring the delivery of Zendesk QA surveys involves managing your connections and activating or deactivating surveys for each connection. Survey triggering conditions might differ based on the connection, but default ones include agent reply…
How can I view the results of my Zendesk QA feedback surveys?
To view the results of your Zendesk QA feedback surveys, you can consult the feedback dashboard. The visibility of feedback results depends on the availability of that data in the API from the help desk, especially if you are not using Zendesk QA…
What should I do after publishing a Zendesk QA survey?
After publishing a Zendesk QA survey, it's important to deactivate or turn off your previous feedback surveys to avoid conflicts. You can save the survey as a draft if it's not published yet or edit the survey and save changes for active surveys.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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