How to Resolve Transaction Errors on Zendesk
What should I do if I encounter a transaction error when updating my credit card on Zendesk?
If you encounter a transaction error when updating your credit card on Zendesk, a call to your credit card provider often resolves the issue.
Common causes for transaction errors include holds, credit limit issues, and transaction limits. To troubleshoot, try re-entering your card details after clearing your browser's cache and cookies, and use a different browser. Ensure the cardholder field contains only the first and last name, the postal code field has only the first five digits if you're in the US, and the state field is filled out if applicable. For more details, visit theZendesk support page.
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What are common error codes when updating credit card information on Zendesk?
Common error codes when updating credit card information on Zendesk include 'Hold-call', 'Decline', 'Card No. Error', and 'Expired Card'. Each error code has a specific resolution, such as contacting your credit card issuer or re-submitting your…
What should I do if my credit card is reported lost or stolen on Zendesk?
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How can I contact Zendesk Customer Support for billing issues?
To contact Zendesk Customer Support for billing issues, provide specific details such as the last four digits of your credit card, your subdomain, the error code, and the invoice number if known. If your credit card provider cannot resolve the…
What happens if my credit card has expired on Zendesk?
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What should I do if my bank declines a transaction on Zendesk?
If your bank declines a transaction on Zendesk, contact your credit card issuer to approve the transaction. Error codes like 'Not authorized' or 'Do not honor' indicate that the bank has declined the transaction. Calling your issuer, whose number…
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