Handling Lost or Stolen Credit Card Issues on Zendesk
What should I do if my credit card is reported lost or stolen on Zendesk?
If your credit card is reported lost or stolen on Zendesk, contact your credit card issuer immediately.
The error code 'Hold-call' indicates that your card may have been reported lost or stolen, or the account has been closed. The phone number for your credit card issuer is usually on the back of your card. Resolving this issue with your issuer is crucial to continue using your Zendesk account without interruptions.
More related questions
What should I do if I encounter a transaction error when updating my credit card on Zendesk?
If you encounter a transaction error when updating your credit card on Zendesk, a call to your credit card provider often resolves the issue. Common causes for transaction errors include holds, credit limit issues, and transaction limits. To…
How can I resolve payment errors on Zendesk?
To resolve payment errors on Zendesk, you may need to update your credit card information or switch to PayPal payments. Payment errors can occur if there's an open invoice that couldn't be charged to your card on file. Zendesk provides a grace…
What are common error codes when updating credit card information on Zendesk?
Common error codes when updating credit card information on Zendesk include 'Hold-call', 'Decline', 'Card No. Error', and 'Expired Card'. Each error code has a specific resolution, such as contacting your credit card issuer or re-submitting your…
How can I contact Zendesk Customer Support for billing issues?
To contact Zendesk Customer Support for billing issues, provide specific details such as the last four digits of your credit card, your subdomain, the error code, and the invoice number if known. If your credit card provider cannot resolve the…
What happens if my credit card has expired on Zendesk?
If your credit card has expired on Zendesk, you need to submit payment with a new card and update your payment information. An expired card will result in a 'Expired Card' error code. To avoid service interruptions, ensure your payment details are…
What should I do if my bank declines a transaction on Zendesk?
If your bank declines a transaction on Zendesk, contact your credit card issuer to approve the transaction. Error codes like 'Not authorized' or 'Do not honor' indicate that the bank has declined the transaction. Calling your issuer, whose number…
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