How to Request Time Off in Zendesk
How can I request time off in Zendesk?
Requesting time off in Zendesk is straightforward. You can request full or partial time off for your scheduled shifts or even for days when you don't have a shift. To do this, click the Zendesk WFM icon in the sidebar, then click the time off request icon in the upper-right corner. Fill out the Time off request window by selecting a reason, choosing the type of day off (full or partial), and optionally adding a message to your manager. Once you click 'Request Time Off', your request will be sent to your manager and you can track its status in your Time off requests section.
For more detailed instructions, you can refer to theoriginal Zendesk help article.
More related questions
What information do I need to provide when requesting time off?
When requesting time off in Zendesk, you'll need to provide a few key pieces of information. First, select a predefined reason for your time off. Then, choose whether you're requesting a full day or partial day off. You also have the option to…
Can I cancel a time off request in Zendesk?
Yes, you can cancel a time off request in Zendesk. After submitting your request, you can view it in the Time off requests section, where you can also see the status of your request. If you need to cancel it, you can do so from this section. This…
How far in advance can I request time off in Zendesk?
In Zendesk, you can request time off up to 30 days in advance. This allows you to plan your schedule and ensure your manager has enough notice to accommodate your request. Keep this timeframe in mind when planning your time off to ensure your…
Can managers submit time off requests for agents in Zendesk?
Currently, Zendesk does not allow managers to submit time off requests on behalf of agents. Agents are required to submit their own requests through the Agent Schedule app. This process ensures that all requests are tracked consistently within the…
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