In Zendesk, you can request time off up to 30 days in advance. This allows you to plan your schedule and ensure your manager has enough notice to accommodate your request.
Keep this timeframe in mind when planning your time off to ensure your request can be processed in a timely manner.
Requesting time off in Zendesk is straightforward. You can request full or partial time off for your scheduled shifts or even for days when you don't have a shift. To do this, click the Zendesk WFM icon in the sidebar, then click the time off…
When requesting time off in Zendesk, you'll need to provide a few key pieces of information. First, select a predefined reason for your time off. Then, choose whether you're requesting a full day or partial day off. You also have the option to…
Yes, you can cancel a time off request in Zendesk. After submitting your request, you can view it in the Time off requests section, where you can also see the status of your request. If you need to cancel it, you can do so from this section. This…
Currently, Zendesk does not allow managers to submit time off requests on behalf of agents. Agents are required to submit their own requests through the Agent Schedule app. This process ensures that all requests are tracked consistently within the…