How to Report Trigger Usage in Zendesk
Can I create a report to track trigger usage in Zendesk?
Unfortunately, Zendesk does not offer a pre-built metric for tracking trigger usage directly. However, you can work around this by creating a trigger that adds a tag to your tickets. Then, you can generate a report to show the usage of these tags, which will reflect trigger usage indirectly. Keep in mind that this method will only capture one use of a tag per ticket.
For more detailed guidance on creating a report for ticket tag usage, you can refer to the article: Reporting with tags. Additionally, you can explore trigger usage within your account by navigating to Admin Center, clicking the Objects and rules icon in the sidebar, and selecting Business rules > Rule analysis. For further information, see the article: Analyzing your business rules.
More related questions
How can I analyze trigger usage in Zendesk without a report?
You can analyze trigger usage in Zendesk without a direct report by using the Admin Center. Navigate to the Objects and rules icon in the sidebar, then select Business rules > Rule analysis. This feature allows you to see how your triggers are…
Is there a way to get trigger usage data via API in Zendesk?
Yes, you can obtain trigger usage data in Zendesk using the API. This method allows you to access trigger data within specific time ranges, providing a more flexible way to analyze trigger usage. For more information on how to use the API for this…
Can I report on chat triggers in Zendesk?
While Zendesk does not provide a direct way to report on chat triggers, you can track their usage by adding tags as part of the trigger action. This allows you to generate reports based on the tags applied to tickets, indirectly reflecting chat…
How can I use triggers in Zendesk Messaging?
You can utilize triggers in Zendesk Messaging by adding the condition 'Channel-Is-Messaging' to your triggers. This allows you to apply triggers specifically to messaging channels, similar to how you would with chat triggers. For more details on…
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