How to Make Help Center Content Accessible
How can I make my help center content accessible?
To make your help center content accessible, use clear and simple language, organize content with headings, and provide alt text for images.
Creating accessible content ensures that everyone, including those using assistive technology, can have a positive experience. Use shorter paragraphs, bullet points, and numbered lists to enhance readability. Organize your content with hierarchical headings, starting with
for the most important title, and use
,
, etc., for subheadings. For images, provide descriptive alt text to help screen readers convey the image's purpose. For more detailed guidelines, refer to theWeb Content Accessibility Guidelines (WCAG) 2.1 standard.
More related questions
What are the best practices for using headings in accessible content?
Use headings hierarchically, starting with
for the main title and
,
, etc., for subheadings. Headings help organize content, making it easier for users with cognitive disabilities and screen reader users to navigate. Ensure that you…
How should I handle images in accessible help center content?
Provide clear and concise alt text for images and use null alt text for decorative images. Alt text is crucial for screen readers to describe images to users who are visually impaired. For purposeful images, use the ALT function in the content…
What link styles are recommended for accessibility?
Use link colors that contrast with the page and include a non-color indicator like an underline. This approach ensures that links are accessible to users with color vision deficiencies or low contrast sensitivity. Avoid using images as links, but…
Why is descriptive link text important for accessibility?
Descriptive link text helps screen readers convey the link's destination, improving navigation for users. Avoid ambiguous phrases like “click here” or raw URLs, as screen readers will read the entire URL, which can be confusing. Instead, use link…
How can I make video content accessible?
Choose a video provider that supports closed captions and provide transcripts and audio descriptions. Closed captions are essential for making video content accessible to people who are deaf or hard of hearing. Transcripts and audio descriptions…
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