Finding form IDs in Zendesk is a straightforward process. You'll need these IDs to manage which forms appear in your Help Center.
To find a form ID, go to the Admin Center, click on the Objects and rules icon, then navigate to Tickets > Forms. Click on the form you want to manage, and you'll see the form ID in the address bar of your browser. Make sure to note down these IDs for any forms you wish to hide or display selectively.
To display different ticket forms for each brand in Zendesk, you need to selectively hide forms you don't want to appear in a particular brand's Help Center. This involves using specific code snippets to target and remove unwanted forms based on…
Yes, you can display only one ticket form per brand in Zendesk by directing users to a specific form and hiding the form selection dropdown. To achieve this, replace the 'Submit a request' link with a direct link to your chosen form using the Help…
Removing the form selection dropdown in Zendesk is simple and helps streamline the user experience by preventing them from selecting alternate forms. To remove the dropdown, add the following CSS code to your style.css template:…
Customizing the 'Please choose your issue below' text in Zendesk is possible using Dynamic Content. To change this text, go to Admin > Manage > Ticket Forms > End User Instructions. Here, you can set the text to be displayed to your users. This…
Yes, you can use Zendesk ticket forms on your own website by integrating them with the Zendesk API. To do this, you'll need to build a custom ticket form using the Zendesk API. This allows you to display the form on your website's contact page. For…