Display Different Ticket Forms for Each Brand in Zendesk
How can I display different ticket forms for each brand in Zendesk?
To display different ticket forms for each brand in Zendesk, you need to selectively hide forms you don't want to appear in a particular brand's Help Center. This involves using specific code snippets to target and remove unwanted forms based on their IDs.
First, find the form IDs by navigating to Admin Center, clicking the Objects and rules icon, then Tickets > Forms. Note the form ID from the address bar. Use this ID in the provided code snippets to hide forms. You can choose between two code options: one that removes forms individually and another that uses an array to remove multiple forms at once. For more details, check the originalZendesk article.
More related questions
How do I find the form IDs in Zendesk?
Finding form IDs in Zendesk is a straightforward process. You'll need these IDs to manage which forms appear in your Help Center. To find a form ID, go to the Admin Center, click on the Objects and rules icon, then navigate to Tickets > Forms….
Can I display only one ticket form per brand in Zendesk?
Yes, you can display only one ticket form per brand in Zendesk by directing users to a specific form and hiding the form selection dropdown. To achieve this, replace the 'Submit a request' link with a direct link to your chosen form using the Help…
How can I remove the form selection dropdown in Zendesk?
Removing the form selection dropdown in Zendesk is simple and helps streamline the user experience by preventing them from selecting alternate forms. To remove the dropdown, add the following CSS code to your style.css template:…
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Customizing the 'Please choose your issue below' text in Zendesk is possible using Dynamic Content. To change this text, go to Admin > Manage > Ticket Forms > End User Instructions. Here, you can set the text to be displayed to your users. This…
Can I use Zendesk ticket forms on my own website?
Yes, you can use Zendesk ticket forms on your own website by integrating them with the Zendesk API. To do this, you'll need to build a custom ticket form using the Zendesk API. This allows you to display the form on your website's contact page. For…
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