How to enable Zendesk help center setup mode
How do I enable my Zendesk help center in setup mode?
To enable your Zendesk help center in setup mode, you must be the account owner. This mode allows you to build your knowledge base without end users seeing it, giving you time to perfect its appearance before activation.
To enable it, sign in to Zendesk Support as the account owner, click the Zendesk Products icon in the top bar, select Guide, and then click 'Get started'. If your help center opens instead, it means it's already enabled. You can customize the theme and add content while it's in setup mode.
More related questions
What is Zendesk Guide and how can it benefit my help center?
Zendesk Guide is a tool that allows you to create a comprehensive self-service support option for your end users. It empowers your agents to assist customers more effectively by providing a branded customer-facing support site, a knowledge base for…
What steps should I take to prepare my Zendesk help center for release?
Preparing your Zendesk help center for release involves several steps to ensure it's ready for end users. While in setup mode, you can plan your help center's structure, adjust its look and feel, and brand it with your logo and colors. You can also…
How can I activate my Zendesk help center?
Activating your Zendesk help center makes it live for end users. You must be a Zendesk Support administrator to activate it, but only the account owner can enable it initially. To activate, go to Guide, click the Settings icon in the sidebar, and…
What is the structure of the Zendesk knowledge base?
The Zendesk knowledge base is structured into categories, sections, and articles. Categories are the top-level containers and must contain at least one section. Sections hold related articles and must be part of a category, except on Enterprise…
Can I customize the look and feel of my Zendesk help center?
Yes, you can customize the look and feel of your Zendesk help center using simple WYSIWYG tools. You can change the theme, organize content, and even use HTML, CSS, and JavaScript for more extensive customizations (not available on Suite Team)….
How do I set up my Zendesk help center to support multiple languages?
To support multiple languages in your Zendesk help center, you need Suite Growth or above, or Support Professional or Enterprise with Guide. Decide which content to translate and how, then enable languages for your help center. Create localized…
Who can enable and activate the Zendesk help center?
Only the account owner can enable the Zendesk help center, which allows for its initial setup. Once enabled, a Guide Admin who is also a Support Admin can activate the help center, making it live for end users. This distinction ensures that the…
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