image for site

How to Edit Lead or Contact Profiles in Zendesk

Learn how to edit lead or contact profiles in Zendesk. Update information easily by following these steps.

How do I edit a lead or contact's profile information in Zendesk?

Editing a lead or contact's profile in Zendesk is straightforward.

To start, navigate to the Leads or Contacts page and select the specific lead or contact you wish to edit. Once selected, click the Edit button next to their name. You can then update any necessary profile information, such as phone numbers or email addresses. After making your changes, be sure to click Save to apply them. For more details, visit theoriginal link.


More related questions

Can I delete a lead or contact while editing their profile in Zendesk?

Yes, you can delete a lead or contact while in edit mode in Zendesk. When you're editing a lead or contact's profile, you'll see an option to delete them. Simply click 'Delete this lead' or 'Delete this contact' to remove them. If you need to…

What information can I update in a lead or contact's profile in Zendesk?

You can update various pieces of information in a lead or contact's profile in Zendesk. This includes details such as phone numbers, email addresses, and other relevant contact information. By accessing the edit mode, you can ensure that all…

How do I access the edit mode for a lead or contact in Zendesk?

Accessing the edit mode for a lead or contact in Zendesk is simple. First, go to the Leads or Contacts page and select the lead or contact you want to edit. Once you've selected them, click the Edit button that appears next to their name. This will…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites