How to Disable Omnichannel Routing in Zendesk
How do I disable omnichannel routing in Zendesk?
To disable omnichannel routing in Zendesk, you need to turn off the feature and update your routing triggers.
First, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Omnichannel routing' followed by 'Routing configuration'. On the Routing configuration page, click 'Manage settings', then deselect 'Turn on omnichannel routing' and click 'Save'. After this, review and modify or deactivate any routing triggers to ensure your tickets are still assigned and processed correctly. For more details, visit theoriginal link.
More related questions
What steps are involved in turning off omnichannel routing?
Turning off omnichannel routing involves a few straightforward steps in the Zendesk Admin Center. First, go to 'Objects and rules' in the sidebar, then select 'Omnichannel routing' and 'Routing configuration'. On the Routing configuration page,…
Why is it important to update routing triggers after disabling omnichannel routing?
Updating routing triggers is crucial after disabling omnichannel routing to avoid disruptions in ticket assignment and processing. When you turn off omnichannel routing, the triggers you previously set up for routing may no longer function as…
Can I deactivate routing triggers instead of modifying them?
Yes, you can choose to deactivate routing triggers instead of modifying them when disabling omnichannel routing. If you find it easier or more suitable for your workflow, deactivating the triggers entirely is an option. This means the triggers will…
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