How the Assignment Control app works in Zendesk
How does the Assignment Control app work in Zendesk?
The Assignment Control app operates by hiding specific users or groups from the assignee drop-down menu in Zendesk. This allows administrators to control which agents or groups are visible for ticket assignment, making the process more manageable.
To use the app, you need to configure it by entering the IDs of users or groups you wish to hide in the hiddenuserids and hiddengroupids fields. You can also specify targeted groups, organizations, tags, and users to apply these restrictions. It's important to note that the app only functions in the ticket editor and does not affect ticket views.
More related questions
What is the purpose of the Assignment Control app in Zendesk?
The Assignment Control app is designed to streamline the ticket assignment process by limiting the available assignees for a ticket. By targeting specific users, groups, tags, or organizations, it allows administrators to hide certain users or…
How do I install the Assignment Control app in Zendesk?
Installing the Assignment Control app in Zendesk is a straightforward process. First, navigate to the Admin section in Zendesk Support, then select Apps > Marketplace. Enter "Assignment Control" in the search bar, double-click on the app icon, and…
Can the Assignment Control app hide users in side conversations?
No, the Assignment Control app does not hide users or groups in side conversations. It is specifically designed to limit the available assignees for tickets within the ticket editor. If you need to manage visibility in side conversations, you may…
How can I find the organization ID for the Assignment Control app?
To find the organization ID needed for the Assignment Control app, navigate to the organization record in Zendesk. The organization ID can be found in the URL of the organization page. This ID is essential when setting up the app to apply hidden…
Can the Assignment Control app hide agents from specific groups?
Currently, the Assignment Control app cannot hide agents from specific groups. It can only hide certain agents or groups from all available options in the assignee dropdown. If you need more granular control over visibility, you might need to…
Does the Assignment Control app work in Zendesk Chat or Web Widget?
The Assignment Control app is not designed to work in Zendesk Chat or Web Widget. It is specifically intended to limit the available assignees for tickets within the ticket editor. If you're looking to manage group visibility in other Zendesk…
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