Assignment Control app and side conversations
Can the Assignment Control app hide users in side conversations?
No, the Assignment Control app does not hide users or groups in side conversations. It is specifically designed to limit the available assignees for tickets within the ticket editor.
If you need to manage visibility in side conversations, you may need to explore other options or provide feedback to Zendesk for future enhancements. The app's current functionality is limited to the ticket editor, and it does not extend to other areas like side conversations.
More related questions
What is the purpose of the Assignment Control app in Zendesk?
The Assignment Control app is designed to streamline the ticket assignment process by limiting the available assignees for a ticket. By targeting specific users, groups, tags, or organizations, it allows administrators to hide certain users or…
How do I install the Assignment Control app in Zendesk?
Installing the Assignment Control app in Zendesk is a straightforward process. First, navigate to the Admin section in Zendesk Support, then select Apps > Marketplace. Enter "Assignment Control" in the search bar, double-click on the app icon, and…
How does the Assignment Control app work in Zendesk?
The Assignment Control app operates by hiding specific users or groups from the assignee drop-down menu in Zendesk. This allows administrators to control which agents or groups are visible for ticket assignment, making the process more manageable….
How can I find the organization ID for the Assignment Control app?
To find the organization ID needed for the Assignment Control app, navigate to the organization record in Zendesk. The organization ID can be found in the URL of the organization page. This ID is essential when setting up the app to apply hidden…
Can the Assignment Control app hide agents from specific groups?
Currently, the Assignment Control app cannot hide agents from specific groups. It can only hide certain agents or groups from all available options in the assignee dropdown. If you need more granular control over visibility, you might need to…
Does the Assignment Control app work in Zendesk Chat or Web Widget?
The Assignment Control app is not designed to work in Zendesk Chat or Web Widget. It is specifically intended to limit the available assignees for tickets within the ticket editor. If you're looking to manage group visibility in other Zendesk…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
