image for site

How do private email relays work with Zendesk?

Private email relays obscure sender identity using tokenized addresses with Zendesk.

How do private email relays work with Zendesk?

Private email relays work with Zendesk by obscuring the sender's identity. These services use tokenized Reply-To addresses, which means the original sender's email address is replaced with a proxy address. This ensures privacy but can sometimes cause issues with maintaining conversation threads.

Zendesk interacts with these relays normally, but it's important to understand that the relay's purpose is to protect the sender's identity. For more insights, visit theoriginal article.


More related questions

Can Zendesk handle encrypted emails?

Zendesk can handle encrypted emails, but with limitations. While Zendesk can process emails that arrive in an encrypted state, it cannot decrypt them. This is because decryption requires authentication and the necessary identity, which Zendesk does…

What email encryption protocols does Zendesk support?

Zendesk supports opportunistic-TLS as an end-to-end email encryption protocol. This means that Zendesk will accept or send TLS-encrypted emails if the sending or recipient server also supports that protocol. Opportunistic-TLS is a widely used…

Can Zendesk decrypt emails or identify masked senders?

Zendesk cannot decrypt emails or identify masked senders. Decrypting emails or determining the identity of a masked sender is not only technically challenging but also against Zendesk's security and privacy policies. Attempting to do so could…

What are the common email encryption methods used today?

The most common email encryption methods used today are S/MIME and PGP/MIME. S/MIME is widely used and integrated into many large email providers like OSX, iOS, Outlook, and Gmail. PGP/MIME, on the other hand, relies on a decentralized model and…

Does Zendesk offer email address masking features?

Currently, Zendesk does not offer features to mask or obscure end-users' email identities. While you can set Support User Roles or restrict agent access through Custom User Roles on Enterprise plans, email address masking is not available. For more…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites