How Business Hours Affect Automation Timing in Zendesk
Learn how business hours impact automation timing in Zendesk. Understand how to schedule automations effectively within your business hours.
How do business hours affect automation timing in Zendesk?
Business hours affect automation timing by only counting time within your defined schedule.
For example, if your business hours are 9 AM to 5 PM, Monday through Friday, and you want an automation to run the next business day after a trigger, it would take 8 business hours. This means the automation will only consider the hours within your business schedule, pausing outside of these hours.
More related questions
What is the difference between calendar hours and business hours in Zendesk?
Calendar hours are based on the standard calendar system, while business hours are defined by your specific schedule in Zendesk Support. For instance, if your business hours are set from 9 AM to 5 PM, Monday through Friday, automations using…
Do business hours in Zendesk exclude holidays?
Yes, business hours in Zendesk exclude holidays. You can schedule holidays as non-business hours. When you define a holiday in your schedule, it is treated as a day when your business is closed, and agents are not available to respond to support…
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