Do Zendesk Business Hours Exclude Holidays?
Find out if Zendesk business hours exclude holidays and how to schedule them. Ensure your automations run smoothly around holidays.
Do business hours in Zendesk exclude holidays?
Yes, business hours in Zendesk exclude holidays. You can schedule holidays as non-business hours.
When you define a holiday in your schedule, it is treated as a day when your business is closed, and agents are not available to respond to support requests. For example, if you set a holiday on 5/28/2023, the system will exclude this day from business hours and resume on the next business day, 5/29/2023.
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How do business hours affect automation timing in Zendesk?
Business hours affect automation timing by only counting time within your defined schedule. For example, if your business hours are 9 AM to 5 PM, Monday through Friday, and you want an automation to run the next business day after a trigger, it…
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