HIPAA Security Configurations for Zendesk Accounts
What are the security configuration requirements for HIPAA-enabled accounts on Zendesk?
To ensure compliance with HIPAA, Zendesk requires specific security configurations for HIPAA-enabled accounts. These include secure agent authentication, SSL encryption, IP address restrictions, and API security measures.
For agent authentication, you can use either Zendesk's native support with high-security password settings and two-factor authentication (2FA) or an external Single Sign-On (SSO) solution with similar security standards. SSL encryption must be enabled at all times, and agent access should be restricted to specific IP addresses unless multi-factor authentication is used. Additionally, API access should follow best practices like using OAuth 2.0 for granular security and ensuring API tokens are managed securely. For more details, visit theoriginal Zendesk help article.
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