HIPAA Compliance for Zendesk Guide and Gather
How should Zendesk Guide and Gather services be configured for HIPAA compliance?
For HIPAA compliance, Zendesk Guide and Gather services must be configured to prevent the inclusion of PHI in public articles or comments.
Subscribers should ensure that no PHI is included in articles or attachments. It's recommended to disable end-user comments or moderate them to remove any PHI. If using the Guide Professional or Enterprise services, disable end-user post creation or enable content moderation to prevent PHI from being published. Community moderators should not be non-employees, and public profiles should be managed to avoid risks associated with @mentions.
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