Hide Author in Zendesk Without Coding
Find out how to hide the author of Zendesk help center articles without coding for web browsers.
Can I hide the author of help center articles without coding?
Yes, you can hide the author of help center articles without coding for web browsers by unchecking the author element in the Copenhagen theme.
This method is straightforward and doesn't require any coding knowledge. However, for mobile apps or search results, some coding adjustments are necessary. For more information, see the article on customizing your help center theme.
More related questions
How can I hide the author of help center articles in Zendesk?
To hide the author of help center articles in Zendesk, you can adjust settings based on the platform. For web browsers, simply uncheck the author element in the Copenhagen theme. For mobile users on iOS or Android, you'll need to modify the mobile…
What steps are needed to hide the author in Zendesk's mobile app?
To hide the author in Zendesk's mobile app, you need to modify the mobile app source code. This involves hiding the footer where the author information is displayed. By editing thehelp_center_article_style.cssfile, you can ensure that the…
How do I hide the author from search results in Zendesk?
To hide the author from search results in Zendesk, you can use HTML comments in thesearch_results.hbspage. This involves wrapping the author element with<!-- -->to prevent it from being displayed. The code should look like this: `<!-- <li…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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