Hide Author in Zendesk Help Center Articles
How can I hide the author of help center articles in Zendesk?
To hide the author of help center articles in Zendesk, you can adjust settings based on the platform. For web browsers, simply uncheck the author element in the Copenhagen theme. For mobile users on iOS or Android, you'll need to modify the mobile app source code by hiding the footer.
Additionally, if you want to hide the author from search results, you can wrap the author element in HTML comments within thesearch_results.hbspage. This involves adding<!-- -->around the author code. For more detailed instructions, you can refer to the article on customizing your help center theme.
More related questions
What steps are needed to hide the author in Zendesk's mobile app?
To hide the author in Zendesk's mobile app, you need to modify the mobile app source code. This involves hiding the footer where the author information is displayed. By editing thehelp_center_article_style.cssfile, you can ensure that the…
How do I hide the author from search results in Zendesk?
To hide the author from search results in Zendesk, you can use HTML comments in thesearch_results.hbspage. This involves wrapping the author element with<!-- -->to prevent it from being displayed. The code should look like this: `<!-- <li…
Can I hide the author of help center articles without coding?
Yes, you can hide the author of help center articles without coding for web browsers by unchecking the author element in the Copenhagen theme. This method is straightforward and doesn't require any coding knowledge. However, for mobile apps or…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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