Handling of Zendesk Z Bot Widget Connection Issue
How did Zendesk handle the Z Bot Widget connection issue?
Zendesk initially failed over to a web form to address the Z Bot Widget connection issue. This ensured customers could still contact support.
During the incident, Zendesk quickly identified the problem and provided an alternative method for customers to reach support. The web form failover was a temporary solution while the team investigated the issue. Once it was confirmed that the Z Bot Widget was not impacted, normal operations resumed.
More related questions
What was the Zendesk service incident on January 2, 2024?
On January 2, 2024, some customers experienced issues connecting to Zendesk Support via the Z Bot Widget. After investigation, it was determined that the Z Bot Widget was not impacted, and normal service was restored. Initially, there were errors…
Where can I find updates on Zendesk system status?
You can find updates on Zendesk's system status on their dedicated system status page. This page provides real-time information about any ongoing issues. For the latest updates on system incidents, including post-mortem summaries, the system status…
What should I do if I have questions about a Zendesk incident?
If you have questions about a specific Zendesk incident, you can log a ticket with Zendesk via ZBot Messaging within the Widget. Zendesk encourages users to reach out if they need more information about incidents. The ZBot Messaging feature within…
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