Handling Incomplete Names from Customer Tickets
Learn what to do if customer names appear incomplete after ticket submission.
What happens if a customer submits a ticket with their name and email?
If a customer submits a ticket with their name and email, the system should ideally capture the full name as provided. However, if the name still appears incomplete, it might be due to how the system initially processes the email address.
In such cases, it's important to verify the user's profile and manually update it if necessary. This ensures that the customer's full name is displayed correctly in future interactions, maintaining a professional and personalized support experience.
More related questions
Why does my customer's name appear incomplete in Zendesk Support?
If your customer's name appears incomplete in Zendesk Support, it might be because the user was not created via email. When an agent adds a new user's email in the Requester field, Zendesk uses the first part of the email address to populate the…
How can I update a user's profile to show their full name in Zendesk?
To update a user's profile to show their full name in Zendesk, admins or agents with the appropriate permissions can manually edit the user's profile. This is necessary when the user's name was initially set using the first part of their email…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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