Incomplete Customer Names in Zendesk Support
Learn why customer names appear incomplete in Zendesk Support and how to fix it.
Why does my customer's name appear incomplete in Zendesk Support?
If your customer's name appears incomplete in Zendesk Support, it might be because the user was not created via email. When an agent adds a new user's email in the Requester field, Zendesk uses the first part of the email address to populate the user's name. For instance, if the email is[email protected], the user's name will be set as 'watson'.
To resolve this, admins or agents with the right permissions can update the user's profile to include their full name. This ensures that the customer's name appears correctly in all future interactions. For more details, you can refer to the originalZendesk article.
More related questions
How can I update a user's profile to show their full name in Zendesk?
To update a user's profile to show their full name in Zendesk, admins or agents with the appropriate permissions can manually edit the user's profile. This is necessary when the user's name was initially set using the first part of their email…
What happens if a customer submits a ticket with their name and email?
If a customer submits a ticket with their name and email, the system should ideally capture the full name as provided. However, if the name still appears incomplete, it might be due to how the system initially processes the email address. In such…
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