Handling Incompatible Metrics and Aggregators
What should I do if a metric and aggregator don't seem compatible in Zendesk Explore?
If a metric and aggregator don't seem compatible in Zendesk Explore, consider reviewing the metric's setup and the chosen aggregator.
Sometimes, the nature of the metric might not align well with the selected aggregator, leading to unexpected results. You might need to adjust the metric's formula or choose a different aggregator that better suits the data. If issues persist, creating an editable copy of the metric and experimenting with different settings might help resolve the problem.
More related questions
How do I change the default aggregator for a custom metric in Zendesk Explore?
To change the default aggregator for a custom metric in Zendesk Explore, you need to access the Metrics panel in the report builder. Here, you can select the custom metric you want to edit and choose a new default aggregator. Start by clicking…
Can I modify aggregators for pre-built metrics in Zendesk Explore?
No, you cannot modify aggregators for pre-built metrics in Zendesk Explore. To make changes, you must create an editable copy of the metric. Pre-built metrics and attributes are fixed, so if you need to adjust their aggregators, you'll have to…
How can I hide certain aggregators from viewers in Zendesk Explore?
To hide certain aggregators from viewers in Zendesk Explore, you need to adjust the visibility settings in the metric's menu. In the Metrics panel, find the custom metric you want to edit and click the pen icon to open the metric menu. From the…
Why should I set a default aggregator for a new metric in Zendesk Explore?
Setting a default aggregator for a new metric in Zendesk Explore ensures that the metric behaves as expected and prevents incompatible aggregators from being used. By choosing a default aggregator, you streamline the reporting process and reduce…
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