Handling Incoming Emails in Zendesk
Discover how Zendesk automatically converts incoming emails into tickets for efficient management.
How are incoming emails handled in Zendesk?
Incoming emails from your customers are automatically converted into tickets in Zendesk. This process ensures that all customer communications are tracked and managed efficiently. If you need more information on how email works in Zendesk, see the article: Getting started with email - Part 1: How the email channel works.
More related questions
How do I send an email using Zendesk?
To send an email using Zendesk, you compose emails within tickets, and business rules handle sending those emails to your customers. If a customer emails you, it automatically becomes a ticket. If you need to start a conversation and don't have an…
What should I do if I need to start a conversation with a customer in Zendesk?
If you need to start a conversation with a customer and don't have an existing ticket, you'll need to create one in Zendesk. This allows you to initiate communication and manage the conversation effectively. For more information on starting…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
Freecash
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