Handling Facebook Mentions in Zendesk
Discover how Zendesk handles Facebook page mentions and why they don't create tickets.
How does Zendesk handle Facebook page mentions?
Zendesk does not handle Facebook page mentions by creating tickets. The integration with Facebook does not support converting mentions into tickets, whether they occur through the Mentions tab in Facebook's new Pages experience or when your page is tagged in external posts.
For further details, refer to the article on setting up your public Facebook channel.
More related questions
Do Facebook page mentions create tickets in Zendesk?
No, Facebook page mentions do not create tickets in Zendesk. The native Zendesk integration for the public Facebook channel does not support converting page mentions to tickets. This includes when your Facebook Page uses Facebook's new Pages…
Why don't I see tickets for Facebook page mentions in Zendesk?
You won't see tickets for Facebook page mentions in Zendesk because the integration doesn't support it. The native Zendesk integration for Facebook doesn't convert mentions into tickets. This applies to mentions made through Facebook's new Pages…
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