Facebook Page Mentions and Zendesk Tickets
Learn why Facebook page mentions don't create tickets in Zendesk and how the integration works.
Do Facebook page mentions create tickets in Zendesk?
No, Facebook page mentions do not create tickets in Zendesk. The native Zendesk integration for the public Facebook channel does not support converting page mentions to tickets. This includes when your Facebook Page uses Facebook's new Pages experience and a user posts to the page using the Mentions tab, or when a user tags your Facebook page in a post outside the Facebook page itself.
For more detailed information, you can refer to the article on setting up your public Facebook channel.
More related questions
Why don't I see tickets for Facebook page mentions in Zendesk?
You won't see tickets for Facebook page mentions in Zendesk because the integration doesn't support it. The native Zendesk integration for Facebook doesn't convert mentions into tickets. This applies to mentions made through Facebook's new Pages…
How does Zendesk handle Facebook page mentions?
Zendesk does not handle Facebook page mentions by creating tickets. The integration with Facebook does not support converting mentions into tickets, whether they occur through the Mentions tab in Facebook's new Pages experience or when your page is…
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