Handling bot access through a proxy in Zendesk
What should I do if my bot is accessing Zendesk through a proxy?
If your bot is accessing Zendesk through a proxy, it might be blocked due to changes in the source IP.
In such cases, follow the recommendations for accessing Zendesk with a reverse proxy. This will help ensure that your bot is recognized as a verified bot and not blocked by Bot Management. If issues persist, contacting Zendesk Customer Support is advisable.
More related questions
Why are integrations blocked from accessing my Zendesk help center?
Integrations might be blocked from accessing your Zendesk help center due to Bot Management settings. Bot Management is applied to user paths, not API paths. If your integration is using a non-API path, it should switch to an appropriate API path…
How can I ensure my bot is not blocked by Zendesk's Bot Management?
To ensure your bot is not blocked by Zendesk's Bot Management, verify if it's registered as a verified bot in Cloudflare. If your bot is registered, it should not be blocked unless it's accessing Zendesk through a proxy that alters the source IP….
What should I do if my integration is using a non-API path?
If your integration is using a non-API path, switch to an appropriate API path to avoid being blocked. Zendesk's Bot Management applies only to user paths, so using API paths is recommended. You can find the necessary API paths in the developer…
How can I check the status of my Zendesk help center?
You can check the status of your Zendesk help center using several methods provided by Zendesk. You can receive email or SMS notifications for status issues, or use the Status API to check the status of a subdomain. Additionally, the Help Center…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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