Switching from non-API to API paths in Zendesk
What should I do if my integration is using a non-API path?
If your integration is using a non-API path, switch to an appropriate API path to avoid being blocked.
Zendesk's Bot Management applies only to user paths, so using API paths is recommended. You can find the necessary API paths in the developer portal. If you need specific guidance, consider reaching out to Zendesk Customer Support for help.
More related questions
Why are integrations blocked from accessing my Zendesk help center?
Integrations might be blocked from accessing your Zendesk help center due to Bot Management settings. Bot Management is applied to user paths, not API paths. If your integration is using a non-API path, it should switch to an appropriate API path…
How can I ensure my bot is not blocked by Zendesk's Bot Management?
To ensure your bot is not blocked by Zendesk's Bot Management, verify if it's registered as a verified bot in Cloudflare. If your bot is registered, it should not be blocked unless it's accessing Zendesk through a proxy that alters the source IP….
How can I check the status of my Zendesk help center?
You can check the status of your Zendesk help center using several methods provided by Zendesk. You can receive email or SMS notifications for status issues, or use the Status API to check the status of a subdomain. Additionally, the Help Center…
What should I do if my bot is accessing Zendesk through a proxy?
If your bot is accessing Zendesk through a proxy, it might be blocked due to changes in the source IP. In such cases, follow the recommendations for accessing Zendesk with a reverse proxy. This will help ensure that your bot is recognized as a…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
