Handling All-Zero Values in Zendesk Explore Reports
Learn what to do if all your report values are zero in Zendesk Explore. Understand the limitations of the Metric filter in this scenario.
What should I do if all my report values are zero in Zendesk Explore?
If all your report values are zero in Zendesk Explore, you won't be able to use the Metric filter to exclude them. The filter requires at least some values greater than zero to function properly.
In such cases, your report will remain blank until there are results greater than zero. If this is a critical feature for your use case, consider submitting feedback or a feature request to Zendesk. For more information, visit the originalZendesk article.
More related questions
How can I exclude zero values from my Zendesk Explore report?
To exclude zero values from your Zendesk Explore report, use the Metric filter in the report builder. Simply go to Result manipulation and select Metric filter. Then, adjust the slider to set the range of values you want to include or exclude. Move…
Can I exclude tickets with zero public comments in Zendesk Explore?
Yes, you can exclude tickets with zero public comments in Zendesk Explore by creating a Standard calculated attribute. This attribute will identify tickets with zero public comments, allowing you to filter your query accordingly. Alternatively, if…
How can I specify decimal places when excluding zero values in Zendesk Explore?
To specify decimal places when excluding zero values in Zendesk Explore, you can manually enter your desired values. Click on the numbers that appear beneath the Metric filter slider and type in the decimal values you wish to include or exclude….
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