Exclude Zero Values in Zendesk Explore Reports
How can I exclude zero values from my Zendesk Explore report?
To exclude zero values from your Zendesk Explore report, use the Metric filter in the report builder. Simply go to Result manipulation and select Metric filter. Then, adjust the slider to set the range of values you want to include or exclude. Move the slider to 1 or higher to ensure zero values are not displayed in your report.
If you need to specify decimal places in your range, click the numbers beneath the slider and manually enter your desired values. For more detailed instructions, check out the originalZendesk article.
More related questions
Can I exclude tickets with zero public comments in Zendesk Explore?
Yes, you can exclude tickets with zero public comments in Zendesk Explore by creating a Standard calculated attribute. This attribute will identify tickets with zero public comments, allowing you to filter your query accordingly. Alternatively, if…
What should I do if all my report values are zero in Zendesk Explore?
If all your report values are zero in Zendesk Explore, you won't be able to use the Metric filter to exclude them. The filter requires at least some values greater than zero to function properly. In such cases, your report will remain blank until…
How can I specify decimal places when excluding zero values in Zendesk Explore?
To specify decimal places when excluding zero values in Zendesk Explore, you can manually enter your desired values. Click on the numbers that appear beneath the Metric filter slider and type in the decimal values you wish to include or exclude….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
