Group Results by Ticket Field in Zendesk Explore
Is it possible to group results by a ticket field in Zendesk Explore?
Yes, you can group results by a ticket field in Zendesk Explore. This feature allows you to organize your report data based on specific ticket fields, such as product or department.
Grouping results can help you analyze data more effectively by categorizing tickets according to your needs. For more information on how to group results, you can follow the guide provided in the Zendesk help documentation.
More related questions
How do I create a report for top problem tickets by unsolved incidents in Zendesk Explore?
To create a report for top problem tickets by unsolved incidents, you'll need to use Zendesk Explore. Start by opening the Reports library and selecting 'New report'. Choose the 'Support - Tickets' dataset and begin building your report. Add the…
What skill level is required to create a report in Zendesk Explore?
Creating a report in Zendesk Explore requires a moderate skill level. This means you should be comfortable navigating the Explore interface and have a basic understanding of how to use metrics and attributes. The process involves several steps,…
Can I filter my Zendesk Explore report by problem tickets with the most incidents?
Yes, you can filter your Zendesk Explore report by problem tickets with the most incidents. This is done by applying a top/bottom filter to your report. The top/bottom filter allows you to focus on the problem tickets that have the highest number…
How long does it take to create a report in Zendesk Explore?
Creating a report in Zendesk Explore typically takes about 20 minutes. This time estimate assumes you have a moderate skill level and are familiar with the Explore interface. The process involves selecting datasets, adding metrics and attributes,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
