Greyed Out 'Resend Verification Email' Option in Zendesk
What should I do if the 'Resend verification email' option is greyed out?
If the 'Resend verification email' option is greyed out, it might be because the user's email address has already been verified. In such cases, if the user cannot access their account using their Zendesk credentials, they should try resetting their password instead.
To reset the password, the user can click on the 'forgot my password' link on the sign-in page. This will guide them through the process of setting a new password, allowing them to regain access to their account.
More related questions
How can I resend a verification email in Zendesk?
To resend a verification email in Zendesk, you need to access the user's profile. Open the user's profile, locate their primary email address, and click the menu icon (down arrow) next to the address. Then, select 'Resend verification email'. This…
Can I use the Zendesk API to resend a verification email?
Yes, you can use the Zendesk API to send or resend a verification email. This can be a useful option if you prefer to automate the process or if you are managing a large number of users. To learn more about how to utilize the API for verifying…
What are the steps to resend my own verification email as an account owner?
As an account owner, you can resend your own verification email by following a few simple steps. First, click on your profile icon located at the upper right of the page and select 'View profile'. Then, open the email menu in your profile and…
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